Legal information

Privacy and Personal Data Policy

Last updated: October 10, 2026

1. Data controller

  • Controller: Serenity Boat Rental
  • Address: Cra. 1 #22-93, Marina Internacional de Santa Marta, Santa Marta, Magdalena, Colombia
  • WhatsApp: +57 312 622 2997
  • Website: serenityboatrental.com

This policy is adopted in compliance with Colombian Statutory Law 1581 of 2012, Decree 1377 of 2013 (compiled in Single Regulatory Decree 1074 of 2015) and any rules that amend or supplement them.

3. Data we process

  • Contact and booking details you give us by WhatsApp, phone, email or social media: name, phone number, email, date and time of the trip, number of guests, route and special requests.
  • Details needed to confirm payment of the booking (for example, a bank transfer receipt). We do not store card details on this website.
  • Browsing data collected with cookies and similar technologies (pages visited, device and source of the visit), as explained in our Cookie Policy.
  • The contact form on this website does not send your data to our server: it prepares a WhatsApp message that you decide whether to send.

We do not request sensitive data. If you tell us about a health condition for safety reasons, we use it only for that purpose.

4. Why we use your data

  • To answer your enquiries, send quotes, and manage and confirm bookings.
  • To coordinate the trip, on-board safety and customer care during the service.
  • To comply with legal, accounting and tax obligations and with requests from the authorities (for example, passenger lists required by the maritime authority).
  • To measure how the website is used and how well our ads work.
  • To send you information about our services, only if you allow us to. You can ask us to stop at any time.

By contacting us and giving us your data you authorise us to process it for the purposes in this policy. Data of children and adolescents is processed only with the consent of their legal representative and respecting their overriding rights.

6. Your rights

  • To know, update and correct your personal data.
  • To request proof of the consent you gave.
  • To be informed about how your data has been used.
  • To file complaints with Colombia's Superintendence of Industry and Commerce (SIC).
  • To withdraw your consent and/or request the deletion of your data when there is no legal or contractual duty to keep it.
  • To access your personal data free of charge.

7. How to exercise your rights

Send your request to WhatsApp +57 312 622 2997 with your name, how you would like to receive the answer and your request. Enquiries are answered within 10 business days, extendable by 5 more, and complaints within 15 business days, extendable by 8 more, under articles 14 and 15 of Law 1581 of 2012.

8. Who we share your data with

We do not sell your personal data. It may be processed by providers that deliver services to us: WhatsApp (Meta) for communication, Google for analytics and ads, our website hosting provider, and financial institutions for payments. Some of these providers are outside Colombia, so your data may be transferred to other countries with the safeguards required by law. We also share data with the authorities when the law requires it.

9. Security and retention

We apply reasonable technical and administrative measures to protect your data against loss and unauthorised use or access. We keep it for as long as needed for the purposes of this policy and our legal obligations.

10. Effective date and changes

This policy is effective from October 10, 2026. Any material change will be published on this page.